Metrics to Assess Client Support Success at Accelon Rahul Jain 2016-02-03T11:50:43+00:00
Accessibility:How easy is it for clients to get in touch with any team member at Accelon? Does it gets addressed in stipulated time frame ?
Responsiveness:When Accelon customers get in touch with any support team member, do consultants respond quickly and with concern? How long Accelon clients need to wait to receive an answer to their problems? May it be any mode of communication.
Knowledge:Are Accelon team members knowledgeable and prepared to answer even the most complex questions?
Professionalism:Does Accelon team members take their jobs seriously and treat customers with due respect and work professionally ?
Resolution:How quickly, and how often, are Accelon teams able to find a full resolution to any client issues?